A contract a procurement team can read in one sitting.

1. 1. Definitions
2. 2. Acceptance & eligibility
3. 3. The Service
4. 4. Your account & security
5. 5. Acceptable use
6. 6. Your content & IP
7. 7. Our IP & patents
8. 8. Fees, trials & beta features
9. 9. Confidentiality
10. 10. Warranties & disclaimers
11. 11. Limitation of liability
12. 12. Indemnification
13. 13. Suspension & termination
14. 14. Compliance & export controls
15. 15. Force majeure
16. 16. Governing law & disputes
17. 17. Changes to these terms
18. 18. General
19. 19. Contact

1. Definitions

• “Service” means the Ejenix platform: the control plane (console), the device-side updater library, the patch tool, the audit chain, the reviewer disclosure packet, and any related software, APIs, and documentation.
• “Customer Content” means your code, patches, signing keys, configuration, audit data, and anything else you upload or generate through the Service.
• “Patch” means a delta you publish through the Service for delivery to devices.
• “Reviewer Gate” means the policy enforcement Ejenix performs on every patch to ensure App Store and Play Store compliance.
• “Order Form” means any signed agreement specifying paid-tier or Enterprise terms; an Order Form prevails over these click-through Terms to the extent of any conflict.

2. Acceptance & eligibility

You accept these Terms by creating an account, accessing the Service, or using any part of it. You represent that you are at least 18 years old, have the authority to bind the organization on whose behalf you’re using the Service, and are not located in or organized under the laws of a jurisdiction subject to US, EU, or UN comprehensive sanctions.

3. The Service

Ejenix is a Flutter OTA (over-the-air) update platform. We provide the control plane, the device-side updater, the audit chain, and the reviewer disclosure packet. You provide the app, the signing keys, and the operational decisions about what to ship.

We may modify, add, or remove features. Material changes that reduce functionality you depend on will be announced at least 60 days in advance, with a migration path published in the changelog. SLAs published on the pricing page apply to your tier.

4. Your account & security

You’re responsible for everything that happens under your account, including the actions of users you authorize. You must:

• Keep your credentials and signing keys secure; we cannot recover lost signing keys.
• Use strong authentication (MFA is required on Business and Enterprise tiers).
• Notify us promptly at support@ejenix.com if you suspect compromise.
• Not share credentials across humans; use role-based seats.

5. Acceptable use

You agree not to use the Service to:

• Ship malware, spyware, ransomware, cryptominers, or anything designed to harm users or devices.
• Violate Apple App Store Review Guidelines, Google Play Developer Program Policies, or any other applicable platform rules.
• Circumvent the Reviewer Gate or attempt to ship code paths the gate would refuse.
• Engage in unlawful conduct, infringe third-party rights, or process data in violation of applicable privacy laws.
• Reverse-engineer, decompile, or attempt to extract the source of the Service, except to the limited extent local law expressly permits.
• Probe, scan, or test the vulnerability of the Service except under a written agreement with us (security@ejenix.com handles coordinated disclosure).
• Resell, sublicense, or white-label the Service without a written agreement.

The Reviewer Gate is non-negotiable. We will refuse to ship any patch the gate refuses, even if you ask us to. This isn’t a feature; it’s the foundation of the reviewer trust posture that lets the Service exist.

6. Your content & IP

Your code is your code. Your patches are your patches. You retain all right, title, and interest in Customer Content. You grant Ejenix only the minimum license needed to operate the Service: to host, transmit, process, sign, distribute, and back up Customer Content for the purpose of delivering the Service to you and your fleet.

We do not train any model on Customer Content. We do not share, sell, or rent Customer Content. The full data-handling posture is in our Privacy Policy.

7. Our IP & patents

The Service, its core architecture, the runtime design, the audit chain protocol, and all related know-how are our intellectual property. Use of the Service does not grant you any license to the architecture itself — only to the Service as offered.

Our core architecture is patented (and additional applications are pending). Qualified reviewers (App Store, Play Store, platform compliance teams) can receive patent details under NDA. The patents do not restrict your code; they protect the platform mechanism.

Feedback you give us is gold: if you send us suggestions, bug reports, or feature ideas, we may use them without obligation or compensation. You’re welcome to choose not to send feedback.

8. Fees, trials & beta features

Free tier: available as described on the pricing page; no credit card required.

Paid tiers: billed in advance, monthly or annually as you select, in USD or local currency where supported. Stripe processes payment. Fees are non-refundable except where required by law or expressly stated in an Order Form.

Service limits: each tier has device caps and patch-volume caps. We don’t throttle or degrade silently — the console tells you when you’re approaching a cap and offers to upgrade you, not throttle you.

Trials: may be offered for paid tiers; convert to paid at the end of the trial unless cancelled, unless stated otherwise.

Beta features: any feature we label “beta,” “preview,” or “experimental” is provided AS IS, without warranties, and may be modified or removed at any time. Do not rely on beta features for production-critical flows.

Taxes: fees are exclusive of taxes; you’re responsible for sales, use, VAT, GST, withholding, or similar taxes (other than our income tax).

9. Confidentiality

“Confidential Information” means non-public information either party discloses to the other that a reasonable person would understand to be confidential, including Customer Content, our patent details, pricing not on the public pricing page, security findings, and Service roadmap.

Each party will: (a) use Confidential Information solely to perform under these Terms; (b) protect it with the same care it uses for its own confidential information (no less than reasonable care); and (c) not disclose it except to employees, contractors, or advisors bound by equivalent confidentiality obligations. Customary exclusions apply (public, independently developed, lawfully received, required by law with notice).

10. Warranties & disclaimers

We warrant that the Service will materially conform to the documentation under normal use, and that we will perform with reasonable care and skill. Your exclusive remedy for breach of this warranty is, at our option, to fix the non-conformity or terminate and refund unused prepaid fees.

11. Limitation of liability

To the maximum extent permitted by law:

• Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility.
• Each party’s total aggregate liability arising out of or relating to these Terms or the Service is capped at the fees Customer paid Ejenix in the 12 months preceding the claim, or US$100 if no fees were paid.

The cap and the indirect-damages exclusion do not apply to: (a) breach of confidentiality; (b) Customer’s payment obligations; (c) Customer’s indemnification obligations under Section 12; (d) either party’s gross negligence or willful misconduct; or (e) anything that local law forbids excluding or capping.

12. Indemnification

Ejenix will defend Customer against third-party claims that the Service, as provided by us and used as permitted, infringes a US, EU, or UK patent, copyright, or trademark, and will pay damages finally awarded or amounts in a settlement we approve. We may modify the Service, obtain a license, or refund unused prepaid fees if a claim is likely to succeed.

Customer will defend Ejenix against third-party claims arising from (a) Customer Content; (b) Customer’s use of the Service in violation of these Terms or applicable law; or (c) the patches Customer ships through the Service.

The indemnified party must notify the other promptly, give the other sole control of the defense (without settling in a way that admits liability of the indemnified party without consent, not unreasonably withheld), and provide reasonable cooperation.

13. Suspension & termination

By Customer: you may cancel any time from the console. Cancellation stops auto-renewal at the end of the current term; we don’t refund prepaid fees except as expressly stated.

By Ejenix — suspension: we may suspend the Service (in whole or in part) if your use creates a material security risk to the Service or other customers, is unlawful, materially violates Section 5, or you’re materially past due on payment. We’ll give notice and a chance to cure where practical.

By Ejenix — termination: we may terminate for material breach uncured for 30 days after notice, for insolvency, or for repeated suspensions for the same cause.

Effect of termination: your audit chain remains accessible for the legal retention period (or longer if you choose). You can export Customer Content for 30 days post-termination; after that, we may delete it. Sections that by their nature should survive termination do (definitions, IP, confidentiality, warranties, liability, indemnification, governing law, general).

14. Compliance & export controls

Each party will comply with applicable laws, including export controls (US EAR, EU Dual-Use), economic sanctions (OFAC, EU, UN), and anti-corruption laws (US FCPA, UK Bribery Act).

You will not export, re-export, or provide access to the Service to any country, person, or entity that violates these laws. You represent you are not on, and are not acting on behalf of anyone on, US, EU, or UK denied-party lists.

15. Force majeure

Neither party is liable for failure or delay caused by events beyond reasonable control, including acts of war, terrorism, civil unrest, government action, natural disasters, pandemics, internet/network outages we don’t control, or labor disputes. The affected party must give notice and resume performance as soon as practicable.

16. Governing law & disputes

For our US entity, these Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of laws. For our international entities, the relevant local entity’s home jurisdiction applies (specified on the Order Form).

Parties will first attempt to resolve any dispute through good-faith negotiation between executives for 30 days. If unresolved, disputes will be submitted to binding arbitration in the governing-law jurisdiction under the rules of the AAA (US) or ICC (international), in English, before one arbitrator. Either party may seek injunctive or equitable relief in any court of competent jurisdiction for IP or confidentiality breaches without exhausting arbitration first.

No class actions. To the extent allowed by law, you and Ejenix waive any right to a jury trial or to participate in a class or collective action.

17. Changes to these terms

We’ll notify you at least 30 days before any material change (email to account owners and an in-product notice). Non-material changes (e.g., typo fixes, clarifications, new optional features) take effect when posted. Your continued use after the effective date constitutes acceptance. If you object to a material change, you may terminate; we’ll refund unused prepaid fees for the affected period.

18. General

• Entire agreement. These Terms (together with any Order Form and policies they reference) are the entire agreement between us and supersede any prior agreements on the subject matter.
• Order of precedence. Order Form > these Terms > referenced policies.
• Assignment. Neither party may assign these Terms without the other’s consent, except either party may assign to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets.
• No waiver. Failure to enforce a right is not a waiver of that right.
• Severability. If a provision is unenforceable, the remainder stays in effect; the unenforceable provision is replaced with an enforceable one that comes closest to the original intent.
• Independent contractors. Nothing creates an agency, partnership, joint venture, or employment relationship.
• No third-party beneficiaries. Except as expressly stated, these Terms don’t give rights to anyone outside the parties.
• Notices. To Ejenix: support@ejenix.com. To Customer: the email on the account.

19. Contact

Legal, contract, and Terms questions: support@ejenix.com

Enterprise procurement: support@ejenix.com — we sign DPAs, MSAs, and security questionnaires as part of the procurement loop, not as a delay.

If anything in these Terms reads as more hostile to you than it has to be — tell us. We’d rather rewrite a clause than ship a contract that makes you read it twice.